Cancellation right for consumers
(The consumer is any natural person who concludes a legal transaction for a purpose that can be attributed neither to his commercial activity nor to his self-employed professional activity, § 13 BGB.)
As a consumer, you have the right, in the case of contracts concluded outside of businesses premises and in the case of distance selling contracts, to cancel this contract without stating reasons within 14 days. The cancellation period amounts to 14 days from the day
- on which you or a third party designated by you who is not the carrier have or has taken possession of the goods, assuming you have ordered one or several goods as part of a unitary order and this good/these goods is/are delivered in unitary fashion;
- on which you or a third party designated by you who is not the carrier have or has taken possession of the last good, assuming you have ordered several goods as part of a unitary order and these are delivered separately;
- on which you or a third party designated by you who is not the carrier have or has taken possession of the last part-shipment or the last part, assuming you have ordered a good that is delivered in several part-shipments or parts.
To exercise your cancellation right, you must inform us (HCC-International e.K., Zu den Wiesen 16, 51147 Köln, Germany, telephone: +4922419326655; fax: +4922419329292; e-mail: firstname.lastname@example.org) about your decision to cancel this contract by means of a clear declaration (for example, a letter sent by post, fax or e-mail). You can use the attached cancellation form template for this, although this is not prescribed.
To comply with the cancellation period, it is sufficient for you to send the communication regarding the exercise of the cancellation right prior to the end of the cancellation period.
Consequences of cancellation
If you cancel this contract, we must pay back to you all the payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your having chosen a different type of delivery to the low-priced standard delivery offered by us), without delay and within 14 days from the day on which the communication regarding your cancellation of this contract is received by us at the latest. We use the same method of payment for this repayment that you used in the original transaction, unless something else was expressly agreed with you; at no event will we charge you fees due to this repayment.
We can refuse the repayment until we have received the goods back again or until you have produced the evidence that you have sent the goods back, depending on which is the earlier time.
You must send the goods back or deliver them to us without delay and at all events within 14 days from the day on which you inform us regarding the cancellation of the contract at the latest. The deadline is complied with if you send the goods prior to the end of the period of 14 days.
You bear the direct costs of returning the goods.
You must answer for any loss of value of the goods only if upon checking the condition, properties and functionality of the goods, this loss of value is determined to be due to a dealing with them that was unnecessary.